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Beginning of Paper
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Business Process Redesign or Reengineering
Business Process Redesign (BPR) or Reengineering is "the fundamental
rethinking and radical redesign of business processes to achieve dramatic
improvements in critical, contemporary measures of performance, such as cost,
quality, service, and speed" (Hammer and ....
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Middle of Paper
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.... So each of the three teams reviewed employee personalities using the
Pearson Personality Inventory (Hydrel...). After using the PPI system they
found that all the teams were compatible, and began working on the job at hand.
The process team attacked the reengineering of the "Manage Customer
Order" process which included all contact with prospects, customers, and sales
agents the moment a question came up. Then they invited customers and suppliers
to air their own issues and ideas about their company. All of them had
something to say about the company and were impressed with the ....
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SUBJECTS
