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Beginning of Paper
Business Process Redesign or Reengineering

Business Process Redesign (BPR) or Reengineering is "the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical, contemporary measures of performance, such as cost, quality, service, and speed" (Hammer and Champy, R ....

Middle of Paper
.... So each of the three teams reviewed employee personalities using the Pearson Personality Inventory (Hydrel...). After using the PPI system they found that all the teams were compatible, and began working on the job at hand. The process team attacked the reengineering of the "Manage Customer Order" process which included all contact with prospects, customers, and sales agents the moment a question came up. Then they invited customers and suppliers to air their own issues and ideas about their company. All of them had something to say about the company and were impressed with the ....

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