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Beginning of Paper
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In Search of Excellence
Knowledge about organisational behaviour has become very important to a manager's performance and success. Therefore, it is not surprising that writers often claim to have the information that managers need if they are to excel in their jobs. In Search of Excellence is one of the most well known books of ....
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Middle of Paper
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.... cheese?" They take action and get the cheese, make it if necessary, and get the problem solved as quickly as possible.
The second Principle they deal with is to be close to the customer. This means good service and listening to what the customer has to say. If the producer, Macdonald’s, is not in touch with what the customer wants to eat, then the business will most likely fail. Although it also refers to customer satisfaction; quality food made right and good service, "Have a nice day and enjoy your meal!"
The third basic princi ....
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